familyWhat’s the Value of a New Home Structural Warranty to Me?

Experience
RWC has been in the warranty business for over 30 years and has issued warranties on over 3 million homes.  More importantly for you, we’ve managed the dispute resolution process between the homeowner and the builder on thousands of homes over the years.

Strength
Warranties issued by RWC are insured by Western Pacific Mutual Insurance Company, A Risk Retention Group (WPMIC).  WPMIC specializes in new home warranties and, in fact, does not write insurance for any other unrelated risk.  The financial strength of the company – over $100 million in surplus equity – dedicated for new home warranty resolution means you don’t have to worry about the insurer behind your warranty going out of business because of either man-made or natural catastrophic losses (hurricanes, oil spills, etc.).

Resale Value
Your home is warranted for the duration of the warranty period selected for your home by your Builder.  If your home is sold during that warranty term, the balance of the warranty transfers automatically to the next homeowner.  That transferable warranty is an excellent marketing tool for you to potentially increase the value of your home to prospective buyers.

Protection
When your Builder selects an RWC warranty for your new home, you are being given a written and insured commitment that your home will be free from specified defects.  Your RWC warranty is independently written and administered apart from your Builder.   Regardless of what the future may hold for your Builder, your warranty remains in place for the duration of the warranty period.  The average cost to repair a structural failure exceeds $30,000. Having a warranty in place on your home means that warranted structural components will be repaired without causing you serious financial hardship.

Expert Second Opinion
Even with a written warranty, Builders and Homeowners don’t always see eye-to-eye.  If a dispute arises between you and your Builder regarding whether or not something should be considered a defect, the warranty document can be a valuable ‘measuring stick’ for evaluating the issues.  You benefit from third-party assistance with warranty issues. The warranty standards included are based on accepted industry practices.  The process to get the warranty company involved to mediate your dispute and determine coverage is spelled out in your warranty book.

“Everyone at RWC has shown excellent customer service. Thank you for making my interaction with RWC a pleasurable experience over these past years.”

Satisfied Builder in Oklahoma

Managing Your Warranty FAQs

I have questions about my paperwork or need duplicate copies. How do I contact you?

Contact our Enrollments Dept. to verify coverage or request duplicate copies of your warranty book, validation sticker or application for Warranty.  Refer to our Contact page for telephone and address details. Please note that there is a charge associated with duplicate warranty books which varies based upon the format requested (paper copy or PDF).

The Application for Warranty form that I received at closing has incorrect information (address, telephone number, name, etc). How do I get this information corrected?

Contact us with the correct information.

Which numbers should match on the validation sticker and the warranty book?

The Form # and Revision date, found in the lower right hand corner of your warranty book, should match the information on your validation sticker. If they do not, contact the Enrollments Dept.

Is the warranty transferable?

Yes.  The Limited Warranty automatically transfers to subsequent buyers throughout the warranty term. There are no fees to pay or forms to complete.  Please note that in the case of a foreclosure, the warranty may be voided.

What exactly is covered under my warranty?

We have over 75 different warranty options. So the answer to this question depends on which warranty was issued for your home.  Coverage varies depending on the program selected by your Builder and the state in which your home is located. Refer to the warranty book you received at closing for exact coverage and warranty terms.

How do I start the warranty resolution process?

The specific procedures to address a potential defect in your home are spelled out in your warranty book. The warranty company will need to receive written documentation from you as outlined in the Requesting Warranty Performance section of the warranty book that pertains to your home. We do not accept telephone or fax requests at this time.  Refer to our Contact page for telephone and address information.  You will need to provide:

  • Validation Number and Effective Date of Warranty;
  • Your Builder’s name and address;
  • Your name, address, email address and telephone number (including home, cell and work numbers);
  • A reasonably specific description of the Defect(s), (including the date on which the Defect was discovered);
  • A copy of any written notice to your Builder;
  • Photographs, if they would be helpful in describing the Defect; and
  • A copy of each and every report you have obtained from any inspector or engineer.
What is involved in “warranty resolution”?

Mediation.  We know that, in the majority of cases, the root of many disputes is the lack of communication between a Builder and a Homeowner. Sometimes, all it takes to get an issue resolved is someone to take on the role of mediator and assist the others in coming to a fair and reasonable agreement, based on the warranty standards provided. Prior to heading to formal arbitration or costly litigation, RWC does its best to mediate disputes between Members and Homeowners. Mediation is an informal process involving the Builder, the Homeowner and the Warranty Company during the Builder’s term of responsibility. There is no charge to either side to this initial process.

Arbitration.  If resolution is not reached during mediation, the next step is arbitration, a formal process conducted by an independent, neutral arbitrator to resolve disputes.  We use arbitrators experienced in arbitrating residential construction matters. Unless prohibited by law, the decision of the arbitrator under our programs is binding on all parties, including both you and your Builder.  There is a fee for the arbitration which is paid according to the terms spelled out in your warranty document.

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