RWC has been in the new home warranty business for over 30 years and has issued warranties on over 3 million homes. More importantly for you, we’ve managed the dispute resolution process between the homeowner and the builder on thousands of homes over the years.
Home warranties issued by RWC are insured by Western Pacific Mutual Insurance Company, A Risk Retention Group (WPMIC). WPMIC specializes in builder home warranties and, in fact, does not write insurance for any other unrelated risk. The financial strength of the company – over $100 million in surplus equity – dedicated for new home warranty resolution means you don’t have to worry about the insurer behind your home warranty going out of business because of either man-made or natural catastrophic losses (hurricanes, oil spills, etc.).
Your home is warranted for the duration of the warranty period selected for your home by your Builder. If your home is sold during that warranty term, the balance of the warranty transfers automatically to the next homeowner. That transferable home warranty is an excellent marketing tool for you to potentially increase the value of your home to prospective buyers.
When your Builder selects an RWC warranty for your new home, you are being given a written and insured commitment that your home will be free from specified defects. Your RWC warranty is independently written and administered apart from your Builder. Regardless of what the future may hold for your Builder, your home warranty remains in place for the duration of the warranty period. The average cost to repair a major structural failure exceeds $30,000. Having a written and insured warranty in place on your home means that warranted structural components will be repaired without causing you serious financial hardship.
Expert Second Opinion
Even with a written warranty, Builders and Homeowners don’t always see eye-to-eye. If a dispute arises between you and your Builder regarding whether or not something should be considered a defect, the limited warranty document can be a valuable ‘measuring stick’ for evaluating the issues. You benefit from third-party assistance with home warranty issues. The warranty standards included are based on accepted industry practices. The process to get the warranty company involved to mediate your dispute and determine coverage is spelled out in your warranty book.
“I really enjoyed your company. (RWC’s) Customer service was very competent, and I’m very happy with the Insurance Division. Nothing like the other guys.”
Did you close on your home PRIOR TO NOVEMBER 1ST, 2014? Contact our Enrollments Dept. to verify coverage or request duplicate copies of your warranty book, validation sticker or application for warranty. Call us at 717-561-4480 or complete our Enrollment Information Request form online. Please note that there is a charge associated with duplicate warranty books which varies based upon the format requested (paper copy or PDF).
Are you the original homeowner and did you close on your home AFTER NOVEMBER 1ST, 2014? Your warranty documents will be available online 60 DAYS AFTER YOUR CLOSING. For example, if your closing was November 1st, your warranty documents will become available online after January 1st. If 60 days have passed since your closing, then click here to confirm your warranty coverage online. If you are unsuccessful at obtaining the documents online after the 60 days, contact us for assistance at 717-561-4480 or complete our Enrollment Information Request form online.
Contact us with the correct information.
The Form # and Revision date, found in the lower right hand corner of your warranty book, should match the information on your validation sticker. If they do not, contact the Enrollments Dept.
Yes. The Limited Warranty automatically transfers to subsequent buyers throughout the warranty term. There are no fees to pay or forms to complete. Please note that in the case of a foreclosure, the warranty may be voided.
We have over 75 different warranty options. So the answer to this question depends on which warranty was issued for your home. Coverage varies depending on the program selected by your Builder and the state in which your home is located. Refer to the warranty book you received at closing for exact coverage and warranty terms.
The specific procedures to address a potential defect in your home are spelled out in your warranty book. The warranty company will need to receive written documentation from you as outlined in the Requesting Warranty Performance section of the warranty book that pertains to your home. We do not accept telephone or fax requests at this time. Refer to our Contact page for telephone and address information. You will need to provide:
Mediation. We know that, in the majority of cases, the root of many disputes is the lack of communication between a Builder and a Homeowner. Sometimes, all it takes to get an issue resolved is someone to take on the role of mediator and assist the others in coming to a fair and reasonable agreement, based on the warranty standards provided. Prior to heading to formal arbitration or costly litigation, RWC does its best to mediate disputes between Members and Homeowners. Mediation is an informal process involving the Builder, the Homeowner and the Warranty Company during the Builder’s term of responsibility. There is no charge to either side to this initial process.
Arbitration. If resolution is not reached during mediation, the next step is arbitration, a formal process conducted by an independent, neutral arbitrator to resolve disputes. We use arbitrators experienced in arbitrating residential construction matters. Unless prohibited by law, the decision of the arbitrator under our programs is binding on all parties, including both you and your Builder. There is a fee for the arbitration which is paid according to the terms spelled out in your warranty document.