Q: How do I become a Member?
A: Instructions on how to apply for membership are listed under the Builders Tab - Become a Member page for your reference. When you are ready to join, our builders home warranty online application takes less than 10 minutes to complete. Upload any supporting documents via our secure file upload portal.

Q: Do you have a secure link for confidential information?
A: Yes, we do have a secure link for you to use to upload your confidential information. Our secure file upload portal allows you to send us your financial information, your signed membership agreements, etc.

Q: How do I renew my builders home warranty membership?
A: Renew your memberships through Warranty Express. You will be notified once your renewal package is ready online. Login to Warranty Express through this website to complete the process.

Q: What exactly is covered under my home warranty?
A: We offer over 75 different warranty options. So the answer depends on which warranty was placed on the home. Coverage varies depending on the program selected and the state in which the home is located. Refer to the warranty book for exact coverage and warranty terms.

Q: How do I get a password to access RWC Warranty Express?
A: Contact our Member Services Dept. for your password. Once you have the password, access RWC Warranty Express through this website. The link to login is located in the top right corner of the website.

Q: How long does it take to get a password for RWC Warranty Express?
A: Passwords for current members will be issued instantly upon request. Passwords for new members take 24 hours for activation.

Q: I’ve enrolled and paid for the builders warranty on Warranty Express. Now what?
A: Take the Application for Warranty to closing for the Homeowners to review and sign. A Builder representative must sign the form and mail or fax the form to us for processing to finalize coverage. If you did not pay for the warranty online, please send payment along with the completed form within ten (10) business days of closing.

Q: I’m closing in half an hour and I forgot to enroll a home. Is it possible to get a warranty in time for closing?
A: Yes. As long as you have a password, you can enroll a home through RWC Warranty Express at any time.

Q: I enrolled a home but lost the documents. What do I do?
A: If the home was enrolled through Warranty Express, login and go to Order History. Under View PDF, you may either reprint what you need or have the whole email resent with all the documents. If you have not enrolled the home through Warranty Express, call us for another copy.

Q: If I paid the premium on Warranty Express and the sale falls through, how do I get a refund?
A: Refunds are issued automatically when homes are voided that were enrolled in Warranty Express. If you paid with a credit card, a credit will be issued to that card. If you paid by E-Check, RWC will send you a refund in the mail.

Q: How do I update my email address or password on Warranty Express?
A: Go to Account Settings to edit your information.

Q: What do I do if I’m having problems with Warranty Express?
A: You may use the Support Form located on the login screen to describe any problems you encounter.

Q: How do I know my Title Company is sending in the completed Application for Enrollment form and payment in order for RWC to validate coverage?
A: Go to Reports to view the homes you have open and closed in your account at any time.

Q: I need a HUD Acceptance Letter. What do I do?
A: Go to Order History under Edit to print acceptance letters. If manually enrolled, contact the Enrollments Dept. at 800-247-1812.

Q: My Homeowner never received their validation sticker. What do I do?
A: Have your homeowner contact the Member Services Department at 800-247-1812 to request a duplicate sticker. If the home was enrolled after 10/01/14, the homeowner may be able to confirm coverage online.

Q: Is the Warranty Transferable?
A: Yes, the Limited Warranty automatically transfers to subsequent buyers throughout the warranty term. There are no fees to pay or forms to complete. Please note that in the case of a foreclosure, the warranty may be voided.

Q: Can the Warranty be extended?
A: No.

Q: Can I make changes to the Application for Warranty form?
A: No. The Application for Warranty is a legal document. Contact us for a corrected form.

Q: Which numbers should match on the validation sticker and the warranty book?
A: The Form # and Revision date, found in the lower right-hand corner of the warranty book, should match the information on the validation sticker. If they do not, contact the Member Services Dept.

Q: How do I order marketing materials?
A: Call 800-247-1812 ext.2459 or email info@rwcwarranty.com.

Q: What kinds of marketing materials are available to me & how much do they cost?
A: We have lots of free marketing materials for you to showcase the warranty. Things like sample warranty books, homeowner brochures and flyers, table top signs, lot signs, window decals, etc. Best of all, there is no cost for any of it. It's totally free!

Q: I would like to add the RWC logo to my website. How do I obtain the artwork?
A: You can grab the RWC logo, as well as other logos, social media graphics, etc, from our Marketing Materials.

Q: What home builder associations is RWC affiliated with?
A: RWC is proudly partnered with many HBAs on a local, regional, and state level. RWC supports these home builder associations by actively participating in networking opportunities, tradeshows, & seminars, fostering a collaborative environment within the industry. In return, these associations provide RWC with valuable platforms for professional growth, industry insights, and enhanced visibility among peers and potential clients. For your convenience, we've compiled a list of our current industry affiliations. 

Q: How does a Homeowner start the Warranty Claims Process?
A: The specific procedures to address a potential defect in a home are spelled out in the warranty book that was issued specifically for that home. The warranty company will need to receive written documentation from the Homeowner in the format described in the warranty book in order to initiate this process. This notice may be sent in writing to the administrator’s address or by email to warranty.resolution@rwcwarranty.com. For convenience, resolution inquiries may be started via our online form.

Q: When does RWC schedule an inspection?
A: As the administrator, RWC may perform an inspection when the Insurer is the Warrantor under the terms of the Limited Warranty. RWC also reserves its right to perform an inspection at any time following the receipt of proper notice of the Homeowner’s request for warranty performance.

Q: What is involved in resolving a claim or issue with the home?
A: The first step is Mediation. We know that, in the majority of cases, the root of many disputes is the lack of communication between a Builder and a Homeowner. Sometimes, all it takes to get an issue resolved is someone to take on the role of mediator and assist the others in coming to a fair and reasonable agreement, based on the warranty standards provided. Prior to heading to formal arbitration or costly litigation, RWC does its best to mediate disputes between Members and Homeowners. Mediation is an informal process involving the Builder, the Homeowner, and the Warranty Company during the builder’s term of responsibility. There is no charge to either side during this initial process. If a resolution is not reached during mediation, the next step is arbitration, a formal process conducted by an independent, neutral arbitrator to resolve disputes. RWC uses arbitrators experienced in arbitrating residential construction matters. Unless prohibited by law, the decision of the arbitrator under our programs is binding on all parties. The fee for the arbitration is paid initially by the Homeowner, however, the arbitrator makes the final decision on which party is responsible for the fee. The resolution process for NJ & NY is significantly different due to state statutes. Refer to the procedures outlined in each state’s warranty document or contact the Warranty Resolution department for details.