Homeowners
The Power of Warranty Protection
Confirm that your warranty was validated and to download your official warranty documents & booklet.
Having an issue with your home? Fill out this form to start the claims process.
Submit A Warranty ClaimFor all other questions about your warranty, please submit an information request.
RWC IS HERE TO HELP - NO MATTER WHAT STAGE OF THE PROCESS YOU ARE IN
FREQUENTLY ASKED QUESTIONS
The specific procedures to address a potential defect in your home are spelled out in your warranty book. The warranty company will need to receive written documentation from you as outlined in the Requesting Warranty Performance section of the warranty book that pertains to your home. Notice can be sent by mail to the Administrator’s address or by email to warranty.resolution@rwcwarranty.com. For convenience, you may also use our online form. We do not accept telephone or fax requests at this time. You will need to provide:
- Validation Number and Effective Date of Warranty;
- Your Builder’s name and address;
- Your name, address, email address,and telephone number;
- A reasonably specific description of the Defect(s) (including the date on which the defect was discovered);
- A copy of any written notice to your Builder;
- Photographs, if they would be helpful in describing the Defect; and A copy of each and every report you have obtained from any inspector or engineer.
Did you close on your home prior to November 1st, 2014? Contact our Enrollments Dept. to verify coverage or request duplicate copies. Call us at 717-561-4480 or complete our Enrollment Information Request online. Please note that there is a charge associated with duplicate warranty books which varies based upon the format requested (paper copy or PDF).
Are you the original homeowner and did you close on your home after November 1st, 2014? Your warranty documents will be available online 60 DAYS AFTER YOUR CLOSING. If 60 days have passed since your closing, then confirm your warranty coverage. If you are unsuccessful at obtaining the documents online after the 60 days, contact us for assistance at 717-561-4480 or complete our Enrollment Information Request online.
Arbitration. If resolution is not reached during mediation, the next step is arbitration, a formal process conducted by an independent, neutral arbitrator to resolve disputes. We use arbitrators experienced in arbitrating residential construction matters. Unless prohibited by law, the decision of the arbitrator under our programs is binding on all parties, including both you and your Builder. There is a fee for the arbitration which is paid according to the terms spelled out in your warranty document.