Answers to questions we hear most often about builders home warranties are listed for your convenience.
 

Enrollments & Warranty Express

How do I get a password to access RWC Warranty Express?

Contact our Enrollments Dept. for your password. Once you have the password, access RWC Warranty Express through this website. The link to login is located in the top right corner of each page.

How long does it take to get a password for RWC Warranty Express?

Passwords for current members will be issued instantly upon request. Passwords for new members take 24 hours for activation.

I’ve enrolled and paid for the builders warranty on Warranty Express. Now what?

Take the Application for Warranty to closing for the Homeowners to review and sign. A Builder representative must sign the form and mail or fax the form to us for processing to finalize coverage. If you did not pay for the warranty online, please send payment along with the completed form within ten (10) business days of closing.

I’m closing in a half hour and I forgot to enroll a home. Is it possible to get a warranty in time for closing?

Yes. As long as you have a password, you can enroll a home through RWC Warranty Express at any time.

I enrolled a home but lost the documents. What do I do?

If the home was enrolled through RWC Warranty Express, login and go to Order History. Under View PDF, you may either reprint what you need or have the whole e-mail resent with all the documents. If you have not enrolled the home through Warranty Express, call us for another copy.

If I paid the premium on Warranty Express and the sale falls through, how do I get a refund?

Refunds are issued automatically when homes are voided that were enrolled on Warranty Express. If you paid with a credit card, a credit will be issued to that card; if you paid by E-Check, RWC will send you a refund in the mail.

How do I update my e-mail address or password on Warranty Express?

Go to Account Settings to edit your information.

What do I do if I’m having problems with Warranty Express?

You may use the Support Form located on the login screen to describe any problems you encounter with Warranty Express.

How do I know my Title Company is sending in the completed Application for Warranty form and payment in order for RWC to validate coverage?

Go to Reports to view the homes you have open and closed in your account at any time.

I need a HUD Acceptance Letter. What do I do?

Go to Order History under Edit to print acceptance letters. If manually enrolled, contact the Enrollments Dept. at 800-247-1812.

My Homeowner never received their validation sticker. What do I do?

Have your Homeowner contact the Enrollments Department at 800-247-1812 to request a duplicate sticker. If the home was enrolled after 10/1/14, the homeowner may be able to confirm coverage online here.

Is the Warranty Transferable?

Yes, the Limited Warranty automatically transfers to subsequent buyers throughout the warranty term. There are no fees to pay or forms to complete.  Please note that in the case of a foreclosure, the warranty may be voided.

Can the Warranty be extended?

No.

Can I make changes to the Application for Warranty form?

No. The Application for Warranty form is a Legal document.  Contact us for a corrected form.

Which numbers should match on the validation sticker and the warranty book?

The Form # and Revision date, found in the lower right hand corner of the warranty book, should match the information on the validation sticker. If they do not, contact the Enrollments Dept.

 

Warranty Resolution

How does a Homeowner start the warranty resolution process?

The specific procedures to address a potential defect in a home are spelled out in the warranty book that was issued specifically for that home. The warranty company will need to receive written documentation from the Homeowner in the format described in the warranty book in order to initiate this process.  This notice may be sent in writing to the administrator’s address or by email to warranty.resolution@rwcwarranty.com.  For convenience, resolution inquiries may be started online.  Click here for the form.

When does RWC schedule an inspection?

As the Administrator, RWC may perform an inspection when the Insurer is the Warrantor under the terms of the Limited Warranty.  RWC also reserves its right to perform an inspection at any time following the receipt of proper notice of the Homeowner’s request for warranty performance.

What is “warranty resolution”?

Mediation. We know that, in the majority of cases, the root of many disputes is the lack of communication between a Builder and a Homeowner. Sometimes, all it takes to get an issue resolved is someone to take on the role of mediator and assist the others in coming to a fair and reasonable agreement, based on the warranty standards provided. Prior to heading to formal arbitration or costly litigation, RWC does its best to mediate disputes between Members and Homeowners. Mediation is an informal process involving the Builder, the Homeowner and the Warranty Company during the Builder’s term of responsibility. There is no charge to either side to this initial process.

Arbitration.  If resolution is not reached during mediation, the next step is arbitration, a formal process conducted by an independent, neutral arbitrator to resolve disputes. RWC uses arbitrators experienced in arbitrating residential construction matters. Unless prohibited by law, the decision of the arbitrator under our programs is binding on all parties, including the Homeowner as well as the Builder.  The fee for the arbitration is paid initially by the Homeowner however, the arbitrator makes the final decision on which party is responsible for the fee.

The resolution process for NJ and NY is significantly different due to state statutes.  Refer to the procedures outlined in each state’s warranty document or contact the Warranty Resolution department for details.

 

Membership

How do I become a Member?

Instructions on how to apply for membership are listed on our Builders Home Warranty Membership page for your reference.  When you are ready to join, our builders home warranty online application takes less than 10 minutes to complete.  Upload any supporting documents needed via our secure file upload portal.

Do you have a secure link for confidential information?

Yes, we do have a secure link for you to use to upload your confidential information. Our secure file upload portal allows you to send us your financial information, your signed membership agreements, etc.

How do I renew my builders home warranty membership?

Renew your memberships through Warranty Express.  You will be notified once your renewal package is ready online.  Login to Warranty Express through this website to complete the process.

What exactly is covered under my home warranty?

We offer over 75 different warranty options. So the answer depends on which warranty was placed on the home. Coverage varies depending on the program selected and the state in which the home is located. Refer to the warranty book for exact coverage and warranty terms.

 

Marketing

I need sample warranty books, consumer brochures, etc? How do I order?

Order online through Warranty Express, by telephone at 800-247-1812, Ext. 2459 or by email at info@rwcwarranty.com.

What other kinds of marketing materials are available to me and how much do they cost?

Enhance your sales strategy for today’s competitive marketplace by using sample warranty books, Homeowner brochures, table displays, lot signs, etc.  Best of all, most items are FREE!

I would like to add the RWC logo to my website. How do I obtain the artwork?

Contact us at 800-247-1812, Ext. 2169 or email us at info@rwcwarranty.com and we will email the logo to you in whatever electronic format you prefer.

 
Home Warranty & Risk Management Solutions
Back To Top