Satisfied Homeowners

Ms. Kooiman,

As always, you have been a tremendous help. If there is any way for me to let your management know what excellent work you do, I’d certainly be happy to do so. Again, thank you! You’re just flat awesome!

Dear Ann,

Let me tell you that I was quite surprised to have your answer so quickly. Thanks for your information. I have confidence that you will steer me in the right direction (and in this day and age that statement is not always so). Your efficiency and knowledge caused me to write to you again. Thanks ever so much for all your help and please forward this e-mail to your supervisor because I want your supervisor to know that they are lucky to have you on their team!

Dear George S.,

You were very professional and courteous at the home inspection and although you were not able to answer all the questions regarding the warranty, you did answer what you were able to on a very professional level. I have not had very good experiences with this sort of thing in the past and am very appreciative of your expertise and kindness.

Ms. Harrell,

Mr. Steve Bache completed a home inspection at my residence yesterday as scheduled. He was prompt, courteous, and thorough. I appreciate your help in getting this stage of determining the extent of damage to my home.

Hello Don,

I just wanted to take the time to tell you about the wonderful experience I encountered working with Susan Sweger this morning. She was very pleasant and knowledgeable about your services. I requested some information in regards to a case that my husband and I opened July of 2011. Susan told me she would have the documents ready for me by Monday at the latest. She actually sent them to me about 15 minutes after we spoke, which we truly appreciated since we are selling our home and needed the information quickly. In my opinion customer service is at an all-time low at most companies, but not at RWC with a gem like Susan. She is a great asset to your organization.

Your RWC Inspector completed a home inspection at my residence yesterday as scheduled. He was prompt, courteous, and thorough. I appreciate your help in getting this stage of determining the extent of damage to my home.

Don,

I just wanted to write to you regarding Susan Sweger. She has a great combination of good business sense, good people sense, and efficiency. This is very rare and you are lucky to have her and we are blessed that she is helping us with our claim. She deserves a raise! Thanks so much for having such a talented, caring employee.

Jody,

Both my husband and I wanted to take a moment to thank you for not only your professionalism but the courteous and expeditious manner in which you handled our home foundation issues.

We thought that by purchasing a new build we would be able to alleviate all of the problems that come with acquiring an older home that had multiple owners. We were wrong. From the very beginning there were/are countless issues with this property and as you can imagine our frustration levels were running high.
I can’t begin to tell you how not only your knowledge of your business but your people skills have put us at ease. In addition, you have been able to recommend reputable and quality resources.

As unpleasant as the circumstances are, we are grateful to have been able to do business and come in contact with someone such as yourself. It is a breath of fresh air for us and I am sure countless others that have dealt with you. Thank you again.

Good Morning Ms. Kooiman,

Thank you for all of your help with my warranty claim. You were always prompt with email replies, and you answered the phone every time I called.

The additional money for plumbing repairs was unexpected and very generous. The house was lifted on Wednesday, and our pipes did indeed break. The plumbers are at my house today doing the diagnostics. They have already found major breaks in two separate places, so we will definitely be utilizing those additional funds.

This had been an incredibly stressful ordeal, but your diligence with my case ultimately eased the financial burden of the foundation repairs. My husband and I are so incredibly grateful – thank you again for facilitating the claims process for us.

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