What is Involved in Resolving a Claim or Issue with the Home?
Mediation. We know that, in the majority of cases, the root of many disputes is the lack of communication between a Builder and a Homeowner. Sometimes, all it takes to get an issue resolved is someone to take on the role of mediator and assist the others in coming to a fair and reasonable agreement, based on the warranty standards provided. Prior to heading to formal arbitration or costly litigation, RWC does its best to mediate disputes between Members and Homeowners. Mediation is an informal process involving the Builder, the Homeowner and the Warranty Company during the Builder’s term of responsibility. There is no charge to either side to this initial process.
Arbitration. If resolution is not reached during mediation, the next step is arbitration, a formal process conducted by an independent, neutral arbitrator to resolve disputes. RWC uses arbitrators experienced in arbitrating residential construction matters. Unless prohibited by law, the decision of the arbitrator under our programs is binding on all parties, including the Homeowner as well as the Builder. The fee for the arbitration is paid initially by the Homeowner however, the arbitrator makes the final decision on which party is responsible for the fee.
The resolution process for NJ and NY is significantly different due to state statutes. Refer to the procedures outlined in each state’s warranty document or contact the Warranty Resolution department for details.