WARRANTY EXPRESS LOGIN

In addition to our variety of home warranty programs, RWC offers unique features to make membership as effective and efficient as possible - features including Warranty Express.*

Warranty Express allows Builders to enroll homes online. With the click of a button, Builders can submit their enrollments, print out closing documents, and even pay for their home warranty fees. Builders save both time and money spent on manual form preparation and postage. Marketing materials and enrollment reports may also be ordered online. Warranty Express also enables Builders to renew their membership online.

Warranty Express enables you to:

With Warranty Express, you win!

For your convenience, we have a link to the Warranty Express login in the top right hand corner of every page on our home warranty company website. So no matter where you are, when you’re visiting our website, Warranty Express is just one short click away!

* Not yet available for certain enrollments: Colorado, MHWC, RSW, or Condominiums.

** Surcharge in IN and MD still applies for additional coverage required by state statute.

You’ve been looking for a home warranty company and all of your research has led you to RWC. Now, all that remains is sending in your home warranty application, getting approved, and enrolling that first home. What’s the easiest way to put the power of RWC’s written, insured new home warranty to work for your business?

Well, you have choices! Pick the one that is the most convenient for you.

Online:

Fill out our simple online application. Average time to complete is less than 10 minutes! Once you hit ‘submit,' you should get a message letting you know what documentation we may still need from you. We will need things like your registration fee, financial information, what homes you have in your inventory to enroll, etc. After your online application is received, someone from our Membership Department will review it and follow up with you directly.

Paper:

Many of us still like the old-fashioned pen and paper route and that’s no problem either. All the forms you need to get started are available in our Forms Library. Some are even editable online so you can type in your answers and then print the completed form when you are ready to send. The editable forms have an “E” in the number so you can tell at a glance.

Instructions:

Want to review all of the requirements a little more before getting started? Find a comprehensive list of what you’ll need to get going.

If you have questions about our home warranty plans or processes, we are here to help! With over 30 years providing quality, sensible new home warranties, RWC’s expertise is something you can count on. Find your Account Executive and get the company contact information here.

 

Yes, our builder warranties cover structural defects! That structural coverage is just one of the many benefits of RWC’s home warranty programs. Providing an RWC warranty on your homes reduces your liability and assures you that your homeowners are protected for covered structural defects for the entire term of the home warranty.

RWC offers two different types of structural coverage: Major Structural Defect (MSD) coverage and Designated Structural Element (DSE) coverage. During the coverage periods when the insurer is the warrantor, the warranty resolution process includes a free fact-finding inspection by a licensed, professional engineer. After that inspection, RWC determines whether the alleged defect is covered. If coverage is granted, then RWC repairs, replaces or pays the reasonable cost of repair or replacement of the affected structural component.

Here is one case study demonstrating the home warranty coverage we provide and the manner in which we handle homeowner complaints.

Major Structural Defect (MSD) Case Study:

This home was in year 10 of coverage. The homeowner claimed that “the garage foundation has failed, causing cracks, sinking of floor and walls.” He also complained that the damage did not allow a door to function properly.

RWC retained a licensed, professional engineer and scheduled him to perform an inspection of the home. RWC uses the observations and opinions of engineers to make coverage determinations when homeowners allege that their homes have an MSD or a defect in a DSE.

The engineer found and reported that there were foundation wall cracks along the perimeter of the garage and indicated that the cracks were particularly obvious in the area of the main door. Elevation readings indicated that the garage had experienced significant differential settlement and that settlement was an ongoing problem. The engineer gave RWC his opinion that the garage foundation wall had failed. The combination of failure of a structural element, actual damage to a structural element in the form of cracks in the foundation wall, and an adverse effect on safety (the garage main door not functioning properly) satisfied the Major Structural Defect criteria. Thus, we granted the claim.

Next, RWC obtained a repair plan from the engineer. The plan called for the placement of seven hydraulically-driven push piers to stabilize the downward vertical movement of the garage’s foundation wall.

RWC then hired a contractor to visit the home to provide an estimate based on the engineer’s repair plan. RWC offered a monetary settlement to the homeowner in the amount of the contractor’s estimate. The homeowner accepted the offer and executed the required Full and Final Release. The homeowner was satisfied and the claim was resolved without requiring the builder to take any action or pay one dollar to the homeowner.

This is just one example from our nearly 100,000 Warranty Resolution files that shows how homeowners and builders alike are protected by RWC’s home warranty coverage.

Homeowners receive assurance that their homes will be fixed if they experience defects covered by the builder warranty, and builders have their customers satisfied by an experienced and capable Warranty Resolution staff at no cost to them – a great value to both parties!

As hopefully you are aware, all of RWC’s home warranty programs include our effective home warranty resolution process which includes mediation and, if needed, formal arbitration. We are asked from time to time if the system works...or in other words, if the warranty is “worth it.” So from time to time, we like to highlight a specific case study which shows exactly how this process benefits you, our member.

In this case study, the home was in Year 1 of home warranty coverage and was financed through VA/HUD. The homeowner’s request for warranty performance stated: “The duct work is making continuous knocking/ticking noises during every heating and air conditioning cycle.”

During RWC’s mediation, the builder informed RWC that they spent more than 40 hours “without exaggerating” trying to find the ticking while opening up the ceiling, and there definitely was not oil canning. The builder concluded that he had exhausted all efforts. RWC declared the issue unresolved and referred the homeowner to the warranty’s arbitration provisions.

The homeowner completed and returned the arbitration forms and paid the arbitration fee of $950.00. The parties to the arbitration were the builder and the homeowner.

The arbitrator determined: “Residential Warranty Company standards provide that with regard to ‘excessively loud notices’ in ductwork, such ductwork will be adjusted if necessary to eliminate noises caused by oil canning. Therefore, parties during the arbitration agreed in that the reported noise problem is currently not audible. The homeowners stated that they have, in fact, not heard it for some time, and not at all during this air conditioning season. The request of the homeowner is ‘Not Covered’ according to the warranty book. No repairs or other further remedies are necessary for a problem which both parties agree does not currently exist, and one party claims to have never existed. Based upon the above findings of fact, and the award in favor of builder, all costs are to be paid by the homeowners.”

Not only did the builder have a successful award, but he did so in a very timely, economical manner. Additionally, it was not necessary for either party to be represented by counsel.

This is a real case and a perfect example of how the builder’s warranty standards prevent unmerited complaints and support the value of RWC’s resolution process.

Learn more about RWC’s home warranty plans and builder benefits!

 

The recent redesign of our full-color customized home warranty books has been well-received and widely-celebrated by our Members.

We’ve seen a clear uptick in the usage of the full-color books since the redesign indicating that, combined with a boost in building activity, more Members are incorporating the books into their marketing programs and strategies to upgrade their marketing effectiveness.

One builder even expressed to his Account Executive his immense approval of this dynamic marketing tool, commenting that the enhanced look and feel strongly added value to the materials he presented to buyers.

Another large Member contacted his Account Executive immediately after seeing the fresh books to order new supplies for each of his divisions. He also commented that the books “were beautiful and would be very good for their marketing.”

Suffice it to say, the makeover has been a major hit with our Members and has definitely enhanced their marketing efforts.

If you’ve never reviewed our Customized State Warranty program - the most unique and specialized of home warranty plans in the industry - you don’t know what you’re missing. Each customized warranty is crafted specifically to meet each state’s statutes regarding new home warranties. The Builder’s liability is limited and individual state requirements for coverage are included, as applicable. What’s more, RWC’s insurer covers warranted structural failures from day one throughout the entire warranty term.

To learn more about this sensible home warranty plan, the full-color customized warranty books, and our additional home warranty programs, please visit RWC.

Join today to upgrade your marketing efforts!

Note: If you need to increase your supply of sample books, you have two options: 1) Either login to Warranty Express through our home warranty website or 2) Contact our Marketing Department to get what you need: 800-247-1812 Ext. 2105. 

Residential Warranty Company, LLC (RWC) - an innovator in the warranty industry and the nation’s leading new home warranty provider - recently exhibited at the 65th Atlantic Builders Convention presented by the New Jersey Builders Association on March 26 – 27, 2014.

Jana Watts, Senior Account Executive for RWC, was in attendance to answer questions and provide information on all of the numerous warranty, insurance, marketing, and risk management services provided by one of the nation’s leading new home warranty companies.

Hosted by the New Jersey Builders Association (NJBA), the Atlantic Builders Convention (ABC) is the largest regional builder trade show in the Northeast. With state of the art products, innovative services, and educational programs, ABC inspires attendees with countless ideas to aid in the success of their business. It is also an excellent forum for networking and deal-making amongst peers in the home warranty industry.

Jana enjoyed meeting existing clients at the conference, as well as making new contacts to promote the current RWC Membership Drive. For a very limited-time, all new applicants can take advantage of RWC’s special membership discount. From now until May 31, 2014, new members can join for free (a $295 value)!

Also, while at the show, Jana gave away a Google Chromecast HDMI Streaming Media Player to TJC Homes of Raritan, New Jersey. Congratulations, Tim Jones!

Missed the show? For more information on RWC’s new home warranties and membership benefits, visit rwclive.wpengine.com.

ABOUT RWC

Residential Warranty Company, LLC is an innovator in home warranties. Builders seeking options in coverage, sensible home warranty protection, and assistance in dealing with customer service, choose RWC. In business for over 30 years, RWC has warranted over 3 million homes and its insurer is rated “A- (Excellent)” by A.M. Best. An extensive “menu of choices” in both home warranties and general liability insurance is available, enabling builders to reduce their liability and increase the marketability of their homes.

Just like those builders who diversify their projects so that they stay busy regardless of what the economy is doing, RWC is also diversified in its home warranty plans.

We offer warranties for builders who provide remodeling services, construct commercial projects, or even build detached garages. In addition, there are situations in which the traditional 10 year warranty is not a good fit, either for the builder or the project. For those unique situations, RWC’s affiliate, Residential Structural Warranty (RSW), offers 1 year renewable coverage.

If you find yourself in a situation where the ‘usual’ warranty you provide just doesn’t quite fit, give us a call! Odds are we will have a type of home warranty coverage that aligns with your needs.

SPECIALTY HOME WARRANTIES

5 Year Commercial Warranty

5 Year Detached Garage Warranty

1 Year Renewable Structural Warranty

Conversion Warranty

Set yourself apart from the competition in bid situations by including a home warranty designed specifically for your type of project. Click here for further information.

Finally, after several lean years, the new home building industry is enjoying improvement. The nation’s vacant home inventory is virtually depleted and new homes are being built again to meet the demand. Interest rates are still low and buyers have more confidence, so not only are homes being built, but they’re being bought.

What are you doing to entice buyers and set yourself apart from your competitors? What kinds of bells and whistles are you including in your homes that other builders are not? How are you promoting your quality and strength? What’s your response to a potential buyer when they ask, “What if I have a problem in my home and you’re out of business?”

That’s a real concern for buyers. None of us can forget how difficult the economy has been. We’re all cautious when making large purchases. Home buyers especially want to be assured they’re getting the most for their money and that they’re purchasing a home from a reputable, quality builder.

By providing RWC’s sensible home warranty, you’re proving to your customers that if there’s a problem in their home, it will be corrected. We investigate all of our members. We want to be sure our members have a solid reputation, build a quality home, have financial strength, and provide excellent customer service. You don’t just subscribe to RWC. You earn your membership, so be sure to proudly include and display the fact that you’re a RWC member. Add our new logo to your printed materials and media advertising and add a link on your website to our homeowners page.

This will also help you compete against resale homes on the market. Most resale homes include a third party home warranty. Quality, reputation, reliability, warranties, and assurance are all very important factors in a home buying decision.

Have you ever had a difficult homeowner after the sale? RWC can help you there, too. Our dispute resolution process is extremely effective. We have trained individuals that assist you and your homeowner through a free 30 day mediation process. Mediation is efficient and effective. From time to time, a homeowner isn’t satisfied with the outcome. For those occasions, binding arbitration is available. Again, RWC’s staff schedules and assists the parties through this process.

Now that homebuilding is gearing up again, be sure to emphasize your advantages. Don’t miss out on sales because you didn’t promote yourself effectively. In addition to your company’s profile information, be sure to advertise that you provide an insured, third party warranty from the nation’s largest home warranty company. Warranties issued by RWC are insured by Western Pacific Mutual Insurance Company, A Risk Retention Group (WPMIC). WPMIC specializes in new home warranties and, in fact, does not write insurance for any other unrelated risk. The financial strength of the company – over $100 million in surplus equity – dedicated for new home warranty resolution means you don’t have to worry about the insurer behind your warranty going out of business because of either man-made or natural catastrophic losses (hurricanes, oil spills, etc.).

The benefits of RWC’s home warranties are numerous for your homebuyers and for you. Enroll today!

To continue its history of innovation and competitive pricing in home warranties, Residential Warranty Company, LLC (RWC) established its exclusive Incentive Program. Created over 25 years ago, RWC’s unique Incentive Program offers its members big rewards for good claims experience, providing yet another reason to choose RWC as a home warranty provider!

Since the creation of its Incentive Program, RWC and affiliates are pleased to announce that they have distributed almost $19.6 million (on the brink of $20 million!) in incentive distributions back to members.

The Incentive Program is a great way for qualifying RWC members to effectively reduce their overall warranty costs by maintaining a high level of quality construction and customer service.

Benefits of joining the Incentive Program include:

Joining the Incentive Program is the best way for RWC members to maximize their dollars and reap the rewards of quality construction and customer satisfaction. RWC members enrolling at least 20 homes or $2 million in sales volume annually are eligible to join. To determine eligibility, contact RWC. Also, available upon request, is a free computerized analysis illustrating the ins and outs of the Incentive Program. To access this free analysis, email sales@rwcwwarranty.com or call 800-247-1812, Ext 2149.

Join the Incentive Program today to cash in on major rewards!

ABOUT RWC

Residential Warranty Company, LLC is an innovator in the warranty industry. Builders seeking options in home warranty coverage, sensible home warranty protection, and assistance in dealing with customer service, choose RWC. In business for over 30 years, RWC has warranted over 3 million homes and its Insurer is rated “A- (Excellent)” by A.M. Best. An extensive “menu of choices” in both home warranties and general liability insurance is available, enabling builders to reduce their liability and increase the marketability of their homes. Become a member today!

When you provide an RWC new home warranty, what exactly does that mean to your buyer and to you?

To prospective homebuyers, it’s financially and emotionally important to receive value for the dollars they spend. It ensures protection and security. RWC has accumulated over 30 years and over 3 million homes’ worth of experience as a home warranty company. Our longevity, experience, and knowledge extend value to our members and, ultimately, to their customers.

The definition of “value” is the amount of money, goods, or services that are considered to be a fair equivalent of something else. RWC provides an excellent value. One of the least expensive, longest-lasting products a builder can purchase for the homes they build is the RWC home warranty. At an average national cost of only $230, builders receive:

  1. A third-party written warranty insured by Western Pacific Mutual Insurance Company, A Risk Retention Group (WPMIC) which is rated “A-(Excellent)” from A. M. Best. This rating reflects WPMIC’s sound capitalization, historically favorable operating performance, positive cash flow, and conservative reserve levels.
  2. The ability to use the warranty as a marketing feature when you advertise and show your homes.
  3. Should your homeowners decide to sell their home, the warranty is automatically transferable to subsequent buyers for the duration of the warranty term, making the warranty you provided an excellent resale tool for them as well.
  4. An effective resolution process that includes FREE mediation and, if necessary, binding arbitration in the event of a dispute with a homeowner. In fact, RWC resolves over 95% of the warranty resolution disputes we administer without the need for arbitration!
  5. Specific, detailed written industry standards. If, for any reason, a warranted defect is discovered in a home you built and warranted through RWC, your homeowners can rest easy knowing it will be remedied.
  6. FHA, VA, USDA approvals when necessary.
  7. An online enrollment process.
  8. Limited, not UNlimited, exposure to you and your company.
  9. Access to and knowledge from RWC’s 30+ years of experience in the home warranties industry.
  10. Excellent customer service from RWC’s staff.

Protection, longevity, strength, experience, and third-party insurance backing are all qualities of RWC’s home warranty programs. So if you are asking yourself, “Why choose RWC?,” the answer is found in the solid assurance and numerous advantages for builders and their homebuyers.