Residential Warranty Company, LLC (RWC), HOME of Texas and MHWC will be attending the 2017 International Builders Show (IBS) in Orlando, Florida January 10-12, 2017. Be sure to stop by booth #W5571 to learn why new home warranties are an essential ingredient for your business. Whether you are a builder, remodeler or manufacturer, providing a new home warranty is a great way to enhance the value of your homes, strengthen your reputation and get a competitive edge in the marketplace.
As you know, it’s not strictly business at IBS. Before you head off to the House Party or the Spike Concert, have some fun with RWC and try your luck at our Wheel-O-Warranty prize wheel! Not only will you walk away with one of many great prizes, but you will also be entered into our grand prize drawing for a $1000 Visa gift card. Celebrate a brand new year with the innovative leader in new home warranties, RWC!
The RWC website is chock-full of home warranty resources and more! For easy reference, we’ve listed some of the more frequently asked questions and where you can uncover the answers.
I WONDER...IS THERE A WARRANTY FOR THAT?
RWC has more home warranty plans than you may realize. Hover over “Builders” to see, at a glance, all the home warranty programs and features available. To go to the list of warranty options available, select “Warranty Products.”
HOW DO I RECEIVE A GL INSURANCE QUOTE?
The RWC Insurance Advantage can meet many of your commercial insurance needs. Get a quote by clicking on the “RWC Insurance Advantage” link and selecting “Get Insurance Quote.”
HOW DO I ENROLL A HOME?
In the top right corner of any page on our site, see the link to “Warranty Express.” Sign in to Warranty Express with your registration number and password. Select “Warranty Express” to begin the enrollment process.
HOW DO I CHECK ON THE ENROLLMENT STATUS OF A HOME?
Once logged into “Warranty Express,” you will see options for items like “Order History” and “Report.” From there, you can order an enrollment report or check the status of a specific home.
FREE MARKETING MATERIALS!? HOW? WHERE?
From the main menu, once you are logged into “Warranty Express,” go to “Order Supplies” to request sample home warranty books and marketing pieces.
WHAT IF I HAVE MORE QUESTIONS?
RWC provides a list of “FAQs” for builders regarding builder warranties and more. See the link in the “Builders” supermenu. If you need additional information, all our contact information and helpful contact forms can be found in the “About Us” section.
WHERE’S MY ACCOUNT EXECUTIVE?
From any page, hover over either “Builders” or “About Us” in the navigation bar and click “Find Your Account Executive.” Simply select your state.
MY CLIENTS HAVE QUESTIONS….HOW CAN I BEST ANSWER?
Hover over “Homeowners” in the navigation bar at the top of any page and find links to “FAQs” for homeowners, seasonal maintenance checklists, and additional resources that convince why a new home warranty from RWC is valuable to your buyers.
LOOKING FOR A FORM YOU NEED TO COMPLETE YOUR APPLICATION OR MEMBERSHIP RENEWAL?
Check out our “Forms Library”.
You’ve been looking for a home warranty company and all of your research has led you to RWC. Now, all that remains is sending in your home warranty application, getting approved, and enrolling that first home. What’s the easiest way to put the power of RWC’s written, insured new home warranty to work for your business?
Well, you have choices! Pick the one that is the most convenient for you.
Online:
Fill out our simple online application. Average time to complete is less than 10 minutes! Once you hit ‘submit,' you should get a message letting you know what documentation we may still need from you. We will need things like your registration fee, financial information, what homes you have in your inventory to enroll, etc. After your online application is received, someone from our Membership Department will review it and follow up with you directly.
Paper:
Many of us still like the old-fashioned pen and paper route and that’s no problem either. All the forms you need to get started are available in our Forms Library. Some are even editable online so you can type in your answers and then print the completed form when you are ready to send. The editable forms have an “E” in the number so you can tell at a glance.
Instructions:
Want to review all of the requirements a little more before getting started? Find a comprehensive list of what you’ll need to get going.
If you have questions about our home warranty plans or processes, we are here to help! With over 30 years providing quality, sensible new home warranties, RWC’s expertise is something you can count on. Find your Account Executive and get the company contact information here.
As hopefully you are aware, all of RWC’s home warranty programs include our effective home warranty resolution process which includes mediation and, if needed, formal arbitration. We are asked from time to time if the system works...or in other words, if the warranty is “worth it.” So from time to time, we like to highlight a specific case study which shows exactly how this process benefits you, our member.
In this case study, the home was in Year 1 of home warranty coverage and was financed through VA/HUD. The homeowner’s request for warranty performance stated: “The duct work is making continuous knocking/ticking noises during every heating and air conditioning cycle.”
During RWC’s mediation, the builder informed RWC that they spent more than 40 hours “without exaggerating” trying to find the ticking while opening up the ceiling, and there definitely was not oil canning. The builder concluded that he had exhausted all efforts. RWC declared the issue unresolved and referred the homeowner to the warranty’s arbitration provisions.
The homeowner completed and returned the arbitration forms and paid the arbitration fee of $950.00. The parties to the arbitration were the builder and the homeowner.
The arbitrator determined: “Residential Warranty Company standards provide that with regard to ‘excessively loud notices’ in ductwork, such ductwork will be adjusted if necessary to eliminate noises caused by oil canning. Therefore, parties during the arbitration agreed in that the reported noise problem is currently not audible. The homeowners stated that they have, in fact, not heard it for some time, and not at all during this air conditioning season. The request of the homeowner is ‘Not Covered’ according to the warranty book. No repairs or other further remedies are necessary for a problem which both parties agree does not currently exist, and one party claims to have never existed. Based upon the above findings of fact, and the award in favor of builder, all costs are to be paid by the homeowners.”
Not only did the builder have a successful award, but he did so in a very timely, economical manner. Additionally, it was not necessary for either party to be represented by counsel.
This is a real case and a perfect example of how the builder’s warranty standards prevent unmerited complaints and support the value of RWC’s resolution process.
Learn more about RWC’s home warranty plans and builder benefits!
The recent redesign of our full-color customized home warranty books has been well-received and widely-celebrated by our Members.
We’ve seen a clear uptick in the usage of the full-color books since the redesign indicating that, combined with a boost in building activity, more Members are incorporating the books into their marketing programs and strategies to upgrade their marketing effectiveness.
One builder even expressed to his Account Executive his immense approval of this dynamic marketing tool, commenting that the enhanced look and feel strongly added value to the materials he presented to buyers.
Another large Member contacted his Account Executive immediately after seeing the fresh books to order new supplies for each of his divisions. He also commented that the books “were beautiful and would be very good for their marketing.”
Suffice it to say, the makeover has been a major hit with our Members and has definitely enhanced their marketing efforts.
If you’ve never reviewed our Customized State Warranty program - the most unique and specialized of home warranty plans in the industry - you don’t know what you’re missing. Each customized warranty is crafted specifically to meet each state’s statutes regarding new home warranties. The Builder’s liability is limited and individual state requirements for coverage are included, as applicable. What’s more, RWC’s insurer covers warranted structural failures from day one throughout the entire warranty term.
To learn more about this sensible home warranty plan, the full-color customized warranty books, and our additional home warranty programs, please visit RWC.
Join today to upgrade your marketing efforts!
Note: If you need to increase your supply of sample books, you have two options: 1) Either login to Warranty Express through our home warranty website or 2) Contact our Marketing Department to get what you need: 800-247-1812 Ext. 2105.
Just like those builders who diversify their projects so that they stay busy regardless of what the economy is doing, RWC is also diversified in its home warranty plans.
We offer warranties for builders who provide remodeling services, construct commercial projects, or even build detached garages. In addition, there are situations in which the traditional 10 year warranty is not a good fit, either for the builder or the project. For those unique situations, RWC’s affiliate, Residential Structural Warranty (RSW), offers 1 year renewable coverage.
If you find yourself in a situation where the ‘usual’ warranty you provide just doesn’t quite fit, give us a call! Odds are we will have a type of home warranty coverage that aligns with your needs.
5 Year Commercial Warranty
- 1 Year of Coverage on Workmanship & Materials.
- 2 Years of Coverage on Selected Portions of Mechanical Systems.
- 5 Years of Coverage on Major Structural Components.
- Fees are based on square footage, type of construction, and usage.
5 Year Detached Garage Warranty
- 5 Years of Coverage on Designated Structural Elements.
- Includes specific and measurable standards to evaluate structural defects.
1 Year Renewable Structural Warranty
- An innovative approach to written warranties available under the trademark name of Residential Structural Warranty.
- 1-year structural coverage is available on designated structural elements.
- Nominal administrative fee for the first year of coverage.
- Option to pre-purchase future years of coverage.
- Additional years of coverage are offered directly to homeowners by RSW.
Conversion Warranty
- (For residential projects being converted from commercial buildings).
- Option A: 2 Years of Coverage on Workmanship & Materials.
- Option B: 1 Year of Coverage on Workmanship & Materials and 5 Years of Coverage on Major Structural Components.
Set yourself apart from the competition in bid situations by including a home warranty designed specifically for your type of project. Click here for further information.
In addition to our variety of home warranty programs, RWC offers unique features to make your membership as effective and efficient as possible.
Warranty Express is one such feature.
A unique online system, Warranty Express covers everything from home enrollment to membership renewal to ordering marketing materials and enrollment reports.
Response to Warranty Express and its powerful features has been enthusiastic. Members appear to love the convenience and efficiency of this system.
Warranty Express Features & Benefits:
- Enroll multiple homes warranties at once.
- Start the electronic enrollment process, save your work, and come back later to finish or edit prior to submitting.
- Enroll confidentially over a secure site.
- Generate FHA confirmation letters or state affidavits, if needed.
- Order enrollment reports to reconcile your records.
- Order marketing materials, including sample home warranty books, consumer brochures, signage for model homes, and important document folders to keep all your settlement paperwork together for closing.
- Renew your membership.
- Enjoy a shorter renewal application process.
- NO “initial” enrollment paperwork.
- NO deposits.
- NO surcharges if the warranty fee is paid online.
- NO waiting for the mail for forms and books for closing.
- Receive IMMEDIATE confirmation that your enrollment was received.
- Access both the application for New Home Warranty and warranty books immediately. Either print from the comfort of your office or simply email to your buyer.
- FREE online enrollment reports.
- Fast, efficient, and paperless.
- Huge cost and time savings!
How Warranty Express Membership Renewal Works:
When it’s time for your renewal, we will send you an email (60 days prior to the renewal date) as well as a postcard (just in case!) notifying you that your renewal is ready to complete through Warranty Express. You will be able to login and complete the needed forms without the hassle of addressing an envelope and paying for postage. Your membership renewal fee may also be paid online. Any other required documents may simply be emailed directly to the person handling your renewal (for your security, financial statements should still be mailed or faxed).
Have you signed up for Warranty Express yet?
Currently, approximately 80% of RWC members renew their membership online. If you haven’t signed up yet, please contact our office to get your password!
Interested in what else RWC has to offer? Explore our wide array of warranty products!