Residential Warranty Company, LLC (RWC), HOME of Texas and MHWC will be attending the 2017 International Builders Show (IBS) in Orlando, Florida January 10-12, 2017. Be sure to stop by booth #W5571 to learn why new home warranties are an essential ingredient for your business. Whether you are a builder, remodeler or manufacturer, providing a new home warranty is a great way to enhance the value of your homes, strengthen your reputation and get a competitive edge in the marketplace.
As you know, it’s not strictly business at IBS. Before you head off to the House Party or the Spike Concert, have some fun with RWC and try your luck at our Wheel-O-Warranty prize wheel! Not only will you walk away with one of many great prizes, but you will also be entered into our grand prize drawing for a $1000 Visa gift card. Celebrate a brand new year with the innovative leader in new home warranties, RWC!
On August 14, 1173 Bonanno Pisano, began construction on an 183’ high marble and stone bell tower in Pisa, Italy. It took nearly 200 years to complete, but trouble started long before. Within five years of breaking ground, the bell tower began to lean due to a shallow foundation set in unstable subsoil. The design was flawed from the beginning. A builder’s worst nightmare? Just the opposite. Today the Leaning Tower of Pisa is one of the world’s most visited tourist destinations.
For the rest of us less able to make lemonade from the occasional lemons we’re handed, we need help. Fortunately, for Pisa, the tower’s lean hasn’t caused it to fall over on all those cash-carrying tourists…yet. If that ever happens, the contractor responsible for maintaining the famous landmark better have general liability insurance. Otherwise, it could become the world’s most famous uninsured construction defect claim. Of course, the tower has been standing for over 600 years without falling, so what else is there to worry about? Each year in this country more than seven million injuries are attributed to “slip and fall” accidents. Imagine how many tourists may have slipped or fallen going up and down the steps of the Leaning Tower of Pisa. Now imagine how many would-be buyers might slip or fall at one of your model homes or active job sites.
Nobody likes thinking about third party liability claims. Bonanno Pisano didn’t have to because he didn’t live to see his project completed. You’re probably planning on being around for a while and I’m guessing those plans don’t include losing everything you’ve worked for because someone was seriously injured at one of your job sites. If my guess is right, we’d like to help. Give RWC Insurance Advantage a chance to review your current general liability coverage. Call us at (866) 454-2155 and ask for Ron Sweigert or click here for a free no obligation quote.
When a company has been around as long as HOME of Texas and its national affiliate Residential Warranty Company, LLC (RWC), it’s inevitable that eventually great, long-term employees will retire. It is a bitter sweet announcement indeed to tell you that our very own Linda Hepler has made the difficult decision to retire.
For many of us, it’s hard to remember a time when Linda wasn’t an integral part of our business in Texas. In fact for 25 years, Linda was THE face of HOME in the Lone Star State. She was there to help builders with enrollment, membership and customer service issues, while constantly seeking out new members to add to our family. Her accumulated knowledge, expertise in the industry and unparalleled commitment to customer service made her both an exemplary employee, but even more, a consummate professional and an invaluable resource for our Members.
Linda has been a role model & mentor to many in this company. By her example, she taught others to be true to their word, and to treat others fairly and with respect. Her integrity and commitment to quality were major factors contributing to HOME’s reputation throughout the state over the last 25 years. Our industry is rather unique in the home building world, so it was always vital to have Linda be our staunchest advocate and supporter throughout the state. Not only did she bring passion to her career, she also shared with us the depths of who she is. It’s an amazing combination that has gained her respect among business associates, as well as friendship among her peers.
According to Kathy Foley, HOME of Texas/RWC Executive Vice President, “Linda has been more than an employee these past 25 years. She has been a friend to co-workers, a mentor to new hires and an all-around good Samaritan to everyone who crossed her path. She loved her job and the builders she served and will be missed by all who had the good fortune to know her. We wish her only the best upon her retirement. Happy trails old friend…until we meet again.”
So it is with a measure of sadness mixed with a vast amount of gratefulness that we wish Linda well on this next leg of life’s journey. We are deeply thankful for your contributions and we are so very proud of the impact you’ve made. Best wishes, Linda, on your retirement. Enjoy a rest that's long overdue. Our gratitude for all you’ve done is immeasurable and your place in our hearts will remain forever.
We know you join us in wishing Linda all the best in her retirement. As we move forward, please allow your doors to be open as others do their best to carry on Linda’s tradition. We know you have choices in warranty providers and we are honored that you have chosen HOME.
When you provide an RWC warranty, what exactly does that mean to your buyer and to you? To a prospective homebuyer, it’s financially and emotionally important to get value for the dollars they spend. It means protection and security. RWC has accumulated 35 years’ & over 3 million homes’ worth of experience as a warranty company. Our longevity, experience and knowledge passes on to our members and ultimately to their customers.
The definition of “Value” is the amount of money, goods or services that is considered to be a fair equivalent for something else. RWC provides an excellent value. One of the least expensive, longest lasting products a builder can purchase for the homes they build is the RWC warranty. At an average national cost of only $230, builders receive:
• A third-party written warranty insured by a company rated “A-(Excellent)” A. M. Best. This rating is based on the company’s sound capitalization, historically favorable operating performance, positive cash flow, and conservative reserve levels.
• The ability to use the warranty as a marketing feature when you advertise and show your homes.
• Should your homeowners decide to sell their home, the warranty is automatically transferable to subsequent buyers for the duration of the warranty term, making the warranty you provided an excellent resale tool for them as well.
• An effective resolution process which includes FREE mediation and, if necessary, binding arbitration in the event of a dispute with a homeowner.
• In fact, RWC resolves over 95% of the warranty resolution disputes we administer without the need for arbitration!
• Specific, detailed written industry standards. If, for any reason, a warranted defect is discovered in a home you built and warranted through RWC, your homeowners can rest assured it will be remedied.
• FHA, VA, USDA approvals when necessary.
• Online enrollment process.
• Limited, not UNlimited, exposure to you and your company.
• Access to and knowledge from 35 Years of industry experience.
• Excellent customer service from RWC’s staff.
Protection, longevity, strength, experience, third party insurance backing – all adjectives of the RWC warranty program. So if you are asking yourself, “why choose RWC?” the answer is found in the solid assurance and numerous advantages for builders and their homebuyers.
More Options From Us… Means a Better Fit for You!
It’s competitive out there and customers are looking for the best value in the HUD-Code manufactured homes they buy. Increase your value by adding a MHWC written, insured new home warranty to every HUD-Code home you build. You benefit from an enhanced reputation, an excellent marketing tool and the best warranty program on the market.
You know a warranty is paramount, but how do you decide which one is the right fit for your business? MHWC is happy to help. Together with its national affiliate Residential Warranty Company, LLC (RWC), MHWC has put together a wide array of warranty programs and services, including warranties for new HUD-Code homes, additions, remodeling projects, building systems and detached garages.
Historically, the standard ten year warranty is what the industry has provided and is the coverage Builders have become accustomed to over the years. With MHWC, Builder/Dealers and Manufacturers may choose between “full” coverage and “structural only” coverage. In either option, your liability as the Member is limited.
“Structural Only Coverage” means that coverage is provided for the structural or load-bearing components of the home for the entire warranty term.
• You continue to use your own customer service program to address workmanship, materials & mechanical systems issues in the first year.
• You’ll pay less to enroll a home in a structural only plan.
• You’ll have access to MHWC’s effective dispute resolution system for structural issues, which includes free mediation. Binding arbitration is also available if needed.
• Non-structural customer service issues must be resolved by your own customer service program.
“Full Coverage” means that we couple Structural Coverage together with industry-accepted standards for first year items (workmanship, materials, and selected portions of mechanical systems).
• By far, “full” coverage warranties are our most widely used programs.
• Clearly written set of warranty standards to spell out coverage are provided for you and your homebuyers.
• Includes 1 year of coverage on workmanship & materials and on selected portions of mechanical systems.
• Includes coverage on major structural components for the entire warranty term.
• You’ll have access to MHWC’s effective dispute resolution system, even on first year customer service issues, which can be a valuable tool in managing your service needs. This dispute resolution system includes free mediation. Binding arbitration is available if needed.
We are more than happy to answer questions and help you review your program choices that best fits your business. Contact Tifanee McCall at 800-247-1812 x2132 or sales@mhwconline.com for more information.
Looking for a professional & customer service oriented builder warranty program to enhance your reputation, marketing and risk management?
Check out the Top 10 Reasons to look no further than the RWC Family of Companies!
1. Limited Liability
- Member’s liability is limited in time and coverage as opposed to the state’s longer statute of repose liability exposure.
- Clearly written set of new home warranty standards to identify coverage, limitations & exclusions.
- Standards based on accepted industry guidelines to create reasonable 3rd party basis for evaluation.
2. Widely Recognized New Home Feature
- Homebuyers want assurance that their home will be built by a quality, professional builder.
- RWC new home builder warranties set Members apart from the crowd and provide a sense of security to potential buyers.
- Warranties are an essential ingredient in any new home purchase.
- Wide array of warranty products and services: Full Coverage New Home Warranties, Structural Only New Home Warranties and Customized State New Home Warranties available.
- Options available for various types of specialty construction including Building Systems Homes, Remodeling (including Additions), Detached Garages, Conversions, Commercial projects and HUD-Code Manufactured Homes.
4. Competitive Rates
- Competitive Rates keep builder home warranties an “affordable” option to include for your buyers.
- Exclusive Incentive Program pays cash distributions to qualifying members.
- Multiple-state members pay only 1 membership fee.
5. Government Approved Financing
- Approved by FHA and VA.
6. Customer Service
- Unsurpassed service and excellent handling of warranty issues.
- Neutral & effective 3rd party dispute resolution system includes FREE mediation.
- Approximately 95% of warranty dispute issues are resolved through RWC’s FREE Mediation procedures.
- If needed, formal binding arbitration is available.
- FREE Warranty Training Seminars.
7. Marketing
- FREE marketing materials, including FULL COLOR warranty books.
8. Experienced Warranty Provider
- In business for 30+ years, RWC has administered warranties on over 3 million homes.
- RWC’s Insurer has been rated “A-(Excellent)” by A.M. Best for over 12 consecutive years and has over $100 million in surplus equity.
9. RWC Insurance Advantage
- Insurance program designed exclusively for RWC Warranty Members.
- General Liability, Builders Risk & Contractors Equipment insurance available.
- Insured by a company rated “A- (Excellent)” by A.M. Best.
- Call (866) 454-2155 or use our online form for an RIA insurance quote.
- Protection in the event of a warranted major structural defect failure.
- Resale value may increase for homeowners passing along an RWC warranty on the home.
- Expert 2nd Opinion in the event of a dispute over potential home issues.
For more information on how the RWC warranties can impact your business, call us at 800-247-1812, Ext 2149 or email sales@rwcwarranty.com.
We Have New Home Warranties Nailed!
When you provide an MHWC manufactured home warranty, how does that benefit you and your buyers? To a prospective homebuyer, it’s important both financially and emotionally to get value for the dollars spent. It means security and protection. Together with Residential Warranty Company, LLC, our national new home warranty affiliate, MHWC & RWC have warranted over 3 million homes spanning more than 30 years. The warranty group’s longevity, experience and knowledge passes on to our builder warranty members and ultimately to their customers.
MHWC provides an excellent value for the dollars spent on a warranty program. One of the least expensive, longest lasting products a builder can purchase for the homes they sell is the MHWC warranty. MHWC benefits & advantages include:
• A written warranty insured by a third-party company rated “A-(Excellent)” A. M. Best. Ratings are based on the company’s sound capitalization, positive cash flow, historically favorable operating performance, and conservative reserve levels.
• The power to put the warranty to work for you as a marketing feature when you promote and show your homes.
• MHWC warranties are automatically transferable to subsequent buyers for the duration of the warranty term. Should your homeowners decide to sell their home, the warranty is an excellent resale tool for them as well.
• Issues between homeowners and builders can happen. An effective resolution process is included with every MHWC warranty which includes FREE mediation. If necessary, binding arbitration is available in the event of a dispute that is harder to resolve.
• Over 95% of the warranty resolution disputes administered by MHWC & RWC are resolved without the need for arbitration!
• MHWC warranty books provide specific, written industry standards. If a warranted defect is discovered in a home you warranted through MHWC, your homeowners can have assurance it will be remedied.
• MHWC builder warranties are FHA, VA, & USDA approved.
• A builder or manufacturer utilizing MHWC benefits form limited exposure to you and your company.
• Warranty members benefit from access to 30+ Years of industry experience.
• Excellent customer service from MHWC’s staff.
Protection, strength, longevity, third party insurance backing, experience, – all perfect descriptions of the MHWC warranty program. If you are asking yourself which warranty company to choose, the answer is found in the solid assurance and numerous advantages MHWC offers to builders, manufacturers and their homebuyers.
MHWC … Unmatched Home Warranty Protection… Unwavering Value!
All of the Builder warranty programs offered by Residential Warranty Company, LLC, HOME of Texas or MHWC feature mandatory binding arbitration of Unresolved Warranty Issues.* RWC and its Builder members have been very successful at persuading courts to recognize and enforce the warranty’s mandatory binding arbitration provision. Courts across the country have removed cases from the courthouse and directed them to arbitration under our Limited Warranty Programs.
A good example can be found in this case study. Residential Warranty Company, LLC (RWC) had issued a warranty on a home, which was in Year 1 of coverage, and the homeowners filed a lawsuit against the Builder. The Builder was well equipped to defend himself with the home warranty book, the application for warranty and his own contract, which included language that made the RWC home warranty, including the warranty’s binding arbitration language, applicable to any alleged warranty defects in the home. Even though the homeowners argued that RWC’s warranty should not be enforced in that state, the court endorsed RWC’s warranty, and the motion brought by the Builder to compel arbitration and dismiss the homeowners’ lawsuit was granted in its entirety.
Consequently, the homeowners initiated a request for warranty performance with RWC. Prior to arbitration, the Builder’s home warranty provides for informal mediation. The parties agreed to use RWC’s mediation to try to settle the disputes about the alleged warranty defects. RWC became actively involved mediating between the homeowners and the Builder. Through this mediation, communication between the homeowners and the Builder improved and several items were amicably resolved. We were encouraged that most, if not all warranty items, would soon be resolved in the same way. At the conclusion of mediation, if any items remained unresolved, the homeowners and Builder would proceed to binding arbitration under the terms of the warranty.
This is a real case and a great example of how RWC’s mandatory binding arbitration provision is an effective tool in preventing litigation. It also supports the value of using RWC’s mediation process to resolve disputes about alleged warranty defects in the homes you build. To get more information on how to best utilize the mediation and arbitration provisions of your RWC, HOME or MHWC builder warranty, contact us at sales@rwcwarranty.com to schedule a Warranty Training Seminar.
*Note that the mandatory arbitration provision is removed by the HUD addendum, and thus mandatory arbitration does not apply to warranties placed on FHA/VA financed homes.
MHWC wrapped up another successful show at the Louisville Manufactured Housing Show January 21 – 23, 2015 at the Kentucky Exposition Center. The show provided attendees the opportunity to learn about the manufactured home industry from experts in a wide range of fields and to tour beautiful new trend-setting manufactured homes. The show was attended by builder/developers, retailers, community operators, housing manufacturers and installers/service professionals from across the country. Account Executives from MHWC of course were on hand to educate attendees on the value and importance of insured home warranties for the HUD-Code industry.
Next up on this year’s trade show journey is the Tunica Manufactured Housing Show in Tunica, Mississippi from March 25 through 27, 2015 in the Roadhouse Casino. The Tunica Show is billed as having more homes than any other industry event! This explains why it drew 1,155 retailers, builder/developers, community owners/operators, and installers representing 447 different companies in 2014. Manufactured housing is an efficient and affordable way to build and the Tunica Show showcases this building technology.
MHWC provides a unique line of new home warranty products for the manufactured home industry and it is at shows like Louisville and Tunica where we are able to educate Builders, Retailers and Manufacturers on the value of our product. Attendees are welcome to stop by MHWC Booth # 3 to chat with Tifanee McCall and Ron D’Ambra and learn what a difference a new home warranty from MHWC can make.
The online validation process launched October 20th, 2014 by Residential Warranty Company, LLC (RWC) and HOME of Texas (HOME) is, by all accounts, a success! Billed as the next step in the home warranty companies’ modernization plan, the online home enrollment validation system streamlined the process to save time for home warranty members and their homebuyers.
Residential Warranty Company, LLC (RWC), a leading provider of insured home warranties to the building industry nationwide, and HOME of Texas, RWC’s Lone Star State affiliate, have been fairly busy lately enhancing the quality of their home warranty programs and the efficiency of their systems for members. This trend continued as RWC and HOME moved to an online process for home enrollment validation.
Previously, the process had buyers sign paperwork at closing. After RWC/HOME received the signed copy and warranty fee, a validation sticker on a postcard was sent via regular “snail mail.” Depending on how quickly RWC/HOME received the information back from the closing, how timely the enrollments were processed, and how quickly the mail was delivered, it could take several weeks before a validation sticker arrived in the buyer’s mailbox.
Now, homeowners can simply go online to confirm their home warranty coverage. For convenience, homeowners can either print their warranty documents or save these documents as PDFs on their computer. They no longer need to wait for any confirmation to arrive in the mail and are spared the hassle of having to request a duplicate if the original gets lost. Also, and probably best of all, homeowners will enjoy a much speedier confirmation of their new home warranty whenever they choose to login via Warranty Express to retrieve their documentation (warranty book, closing document with info including validation number, effective date of warranty, term of coverage, and any applicable addenda). What’s more, they are able to view the warranty book online that was issued for their home in the future.
For more information on Warranty Express and its benefits, click here.