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Longtime VP Retires After 30 Years of Loyal Service to RWC!

Lynn Nelson-Probst, Vice President of Sales for Residential Warranty Company, LLC, leaves the company after 30 years of service to begin a well-deserved retirement. Lynn started with RWC in March, 1985 when the company was still in its infancy. At first, she served as an Administrative Assistant and in the small company, was single-handedly responsible for everything from filing to processing the builder membership applications and renewals. Most of it was done manually, because computers were not fully implemented in the office at that time.

As the company grew, so did her responsibilities. She transitioned into Sales as one of the company’s first Account Executives in 1986 while RWC was still in its formative years, and laid the groundwork with a core group of builders from Pennsylvania to North Carolina. Many of these early accounts are still with us today. In 1987, she became the company’s Vice President of Sales and began a successful career at the helm of what was soon to become a national force in the home warranty industry. The eighties were a slow go and Lynn spent a lot of her time educating builders about the value of new home warranties. With a lot of time and effort, her message started getting through and the company began to grow.

The nineties were a blur. WPMIC was licensed, HOME was purchased, HOW went under, RWC started selling GL insurance and Lynn took over National Accounts. Lynn brought major players in the industry under the RWC umbrella. Companies including D.R. Horton, David Weekley Homes, KB Homes, Lennar Corporation and MDC Holdings have all chosen RWC as their warranty provider largely due to Lynn’s knowledge & expertise.

Both the sales department and the company grew and prospered under Lynn’s supervision. She worked hard…hiring and training staff, scheduling and attending trade shows, developing leads, reviewing program documents, working directly with prospects and members, negotiating contracts, getting her insurance license and handling the myriad of other responsibilities that came with the job.

Under Lynn’s leadership, RWC has grown to become the largest warranty company in the nation with over 3 million homes warranted. Her oversight of our sales force and her determination to set and achieve high goals for our business allowed us to grow and prosper for decades. Our industry is rather unique in the homebuilding world, so it was always vital to have Lynn be our staunchest advocate and supporter. Not only did she bring passion to her career, she also shared with us the depths of who she is. It’s an amazing combination that has gained her respect among business associates, as well as friendship among her peers.

Lynn has been a role model & mentor to many in this company. Under her astute tutelage, she taught her department & her associates to be true to their word, and to treat others fairly and with respect. We pride ourselves on being a company with “integrity”. Without a doubt, a large measure of that integrity originated with Lynn.

Over her 30 year tenure, Lynn hired and trained a talented crew of Account Executives to spread the good word about RWC and our distinctive brand of warranties. When you try and sum up Lynn’s 30 years’ of service and the impact she had on RWC, you quickly learn that it’s an exercise in futility. One cannot possibly encompass her achievements and contributions with a few short sentences.

According to Kathy Foley, our Executive Vice President, “Throughout all of our years and all of our ups and downs one thing, one person, has been a constant…Lynn. Lynn, the employee, has been honest, hard-working, reliable, resourceful and self-disciplined. Lynn, the sales manager, has been a leader, a teacher, a motivator, a communicator and a negotiator. Lynn, the corporate officer, has been dedicated, ethical, enterprising, competent, and insightful. And, Lynn, the person, not only has been but is, one of the sincerest, kindest, generous, loyal and most compassionate people I have had the pleasure to know.”

So it is with a measure of sadness mixed with a vast amount of gratefulness that we wish Lynn well on this next leg of life’s journey. We are immeasurable thankful for your contributions and we so very proud of the impact you’ve made.

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