MHWC wrapped up another successful show at the Louisville Manufactured Housing Show January 21 – 23, 2015 at the Kentucky Exposition Center. The show provided attendees the opportunity to learn about the manufactured home industry from experts in a wide range of fields and to tour beautiful new trend-setting manufactured homes. The show was attended by builder/developers, retailers, community operators, housing manufacturers and installers/service professionals from across the country. Account Executives from MHWC of course were on hand to educate attendees on the value and importance of insured home warranties for the HUD-Code industry.

Next up on this year’s trade show journey is the Tunica Manufactured Housing Show in Tunica, Mississippi from March 25 through 27, 2015 in the Roadhouse Casino. The Tunica Show is billed as having more homes than any other industry event! This explains why it drew 1,155 retailers, builder/developers, community owners/operators, and installers representing 447 different companies in 2014. Manufactured housing is an efficient and affordable way to build and the Tunica Show showcases this building technology.

MHWC provides a unique line of new home warranty products for the manufactured home industry and it is at shows like Louisville and Tunica where we are able to educate Builders, Retailers and Manufacturers on the value of our product. Attendees are welcome to stop by MHWC Booth # 3 to chat with Tifanee McCall and Ron D’Ambra and learn what a difference a new home warranty from MHWC can make.

The RWC website is chock-full of home warranty resources and more! For easy reference, we’ve listed some of the more frequently asked questions and where you can uncover the answers.

I WONDER...IS THERE A WARRANTY FOR THAT?

RWC has more home warranty plans than you may realize. Hover over “Builders” to see, at a glance, all the home warranty programs and features available. To go to the list of warranty options available, select “Warranty Products.”

HOW DO I RECEIVE A GL INSURANCE QUOTE?

The RWC Insurance Advantage can meet many of your commercial insurance needs. Get a quote by clicking on the “RWC Insurance Advantage” link and selecting “Get Insurance Quote.”

HOW DO I ENROLL A HOME?

In the top right corner of any page on our site, see the link to “Warranty Express.” Sign in to Warranty Express with your registration number and password. Select “Warranty Express” to begin the enrollment process.

HOW DO I CHECK ON THE ENROLLMENT STATUS OF A HOME?

Once logged into “Warranty Express,” you will see options for items like “Order History” and “Report.” From there, you can order an enrollment report or check the status of a specific home.

FREE MARKETING MATERIALS!? HOW? WHERE?

From the main menu, once you are logged into “Warranty Express,” go to “Order Supplies” to request sample home warranty books and marketing pieces.

WHAT IF I HAVE MORE QUESTIONS?

RWC provides a list of “FAQs” for builders regarding builder warranties and more. See the link in the “Builders” supermenu. If you need additional information, all our contact information and helpful contact forms can be found in the “About Us” section.

WHERE’S MY ACCOUNT EXECUTIVE?

From any page, hover over either “Builders” or “About Us” in the navigation bar and click “Find Your Account Executive.” Simply select your state.

MY CLIENTS HAVE QUESTIONS….HOW CAN I BEST ANSWER?

Hover over “Homeowners” in the navigation bar at the top of any page and find links to “FAQs” for homeowners, seasonal maintenance checklists, and additional resources that convince why a new home warranty from RWC is valuable to your buyers.

LOOKING FOR A FORM YOU NEED TO COMPLETE YOUR APPLICATION OR MEMBERSHIP RENEWAL?

Check out our “Forms Library”.

Residential Warranty Company, LLC (RWC) and its affiliates, HOME of Texas and MHWC, continue to make strides in streamlining the application process for builders joining the group’s elite builder warranty programs. The latest step is to eliminate the inspection requirement* for homes being ‘grandfathered’ (homes that are either under construction prior to membership approval or completed, but not occupied) into the program. Previously, the home warranty companies required that up to 3 homes be inspected prior to membership approval at a cost to the builder of $150 per inspection. By eliminating this requirement, RWC, HOME & MHWC are able to save potential members up to $450 in inspection/application costs.

Joining RWC’s elite builder warranty program is the best way for today’s builders to deal with customer service and risk management issues. Offering a wide variety of unique home warranty options, RWC understands that just one warranty rarely meets everyone’s needs. RWC's “menu” of warranties and services creates comprehensive coverage and effective risk management for the greatest long-term stability.

RWC’s mission is to provide a level of security to builders and their customers and has devoted over three decades to that purpose across the country. Being able to provide a variety of services to members is the result of much hard work and due diligence along the way. RWC has established itself as a rock solid leader in providing home warranty protection. When a builder becomes a member, they benefit from 30+ years of leadership and experience that is unrivaled in the warranty industry.

*Homes over $1 million in sales volume may still need to be inspected. Prospective members may contact the home warranty company for further details.

Residential Warranty Company, LLC is one of the nation’s oldest and largest providers of written insured builder warranties. Builders seeking options in coverage, sensible home warranty protection, and assistance in dealing with customer service, choose RWC. In business for over 30 years, RWC has warranted over 3 million homes and its Insurer is rated “A- (Excellent)” by A.M. Best. An extensive “menu of choices” in both home warranties and general liability insurance is available, enabling builders to reduce their liability and increase the marketability of their homes.

Yes, our builder warranties cover structural defects! That structural coverage is just one of the many benefits of RWC’s home warranty programs. Providing an RWC warranty on your homes reduces your liability and assures you that your homeowners are protected for covered structural defects for the entire term of the home warranty.

RWC offers two different types of structural coverage: Major Structural Defect (MSD) coverage and Designated Structural Element (DSE) coverage. During the coverage periods when the insurer is the warrantor, the warranty resolution process includes a free fact-finding inspection by a licensed, professional engineer. After that inspection, RWC determines whether the alleged defect is covered. If coverage is granted, then RWC repairs, replaces or pays the reasonable cost of repair or replacement of the affected structural component.

Here is one case study demonstrating the home warranty coverage we provide and the manner in which we handle homeowner complaints.

Major Structural Defect (MSD) Case Study:

This home was in year 10 of coverage. The homeowner claimed that “the garage foundation has failed, causing cracks, sinking of floor and walls.” He also complained that the damage did not allow a door to function properly.

RWC retained a licensed, professional engineer and scheduled him to perform an inspection of the home. RWC uses the observations and opinions of engineers to make coverage determinations when homeowners allege that their homes have an MSD or a defect in a DSE.

The engineer found and reported that there were foundation wall cracks along the perimeter of the garage and indicated that the cracks were particularly obvious in the area of the main door. Elevation readings indicated that the garage had experienced significant differential settlement and that settlement was an ongoing problem. The engineer gave RWC his opinion that the garage foundation wall had failed. The combination of failure of a structural element, actual damage to a structural element in the form of cracks in the foundation wall, and an adverse effect on safety (the garage main door not functioning properly) satisfied the Major Structural Defect criteria. Thus, we granted the claim.

Next, RWC obtained a repair plan from the engineer. The plan called for the placement of seven hydraulically-driven push piers to stabilize the downward vertical movement of the garage’s foundation wall.

RWC then hired a contractor to visit the home to provide an estimate based on the engineer’s repair plan. RWC offered a monetary settlement to the homeowner in the amount of the contractor’s estimate. The homeowner accepted the offer and executed the required Full and Final Release. The homeowner was satisfied and the claim was resolved without requiring the builder to take any action or pay one dollar to the homeowner.

This is just one example from our nearly 100,000 Warranty Resolution files that shows how homeowners and builders alike are protected by RWC’s home warranty coverage.

Homeowners receive assurance that their homes will be fixed if they experience defects covered by the builder warranty, and builders have their customers satisfied by an experienced and capable Warranty Resolution staff at no cost to them – a great value to both parties!