RWC is committed to providing you the best possible service and programs. From time to time, we have asked for your suggestions, advice and/or criticism. Your input is invaluable to us. Each and every survey returned is reviewed and changes, if possible, are implemented. Please take a few moments to complete the following questions then click the "Submit" button at the bottom of the form.
Thank you for your patronage and your participation.
General
1. On a scale of 1 to 5 (5 being the best and 1 being the worst) has the RWC Program worked well for you?
 
1 2 3 4 5
2. On a scale of 1 to 5, overall how would you rate RWC's service?
 
1 2 3 4 5
3. Do you enroll all of your homes?
 
Yes No Only FHA/VA Homes Only Upon Customer Request
4. How many homes per year do you build?
  Average Sales Price? $
Programs & Options
5. Which warranty program(s) do you use? (check all that apply)
 
Standard/Full MSD Coverage Standard/Full DSE Coverage 10 Year
Customized State Structural Only 10 Year RSW one Year Only
Remodeler Warranty Detached Garage Warranty
Commercial Warranty Conversion Warranty  
6. Are you familiar with the various programs that are available?
 
Customized State Warranty Yes No Incentive Program Yes No
RWC Insurance Advantage Yes No Platinum Advantage Yes No
RSW Yes No Remodeler's Warranty Yes No
Warranty Express Yes No Detached Garage Warranty Yes No
Online Ordering for Supplies Yes No Commercial Warranty Yes No
Online Enrollments Reports Yes No Conversion Warranty Yes No
7. Would you like information on any of these programs?
 
General Liability Insurance
  If you ARE NOT currently using the RWC Insurance Advantage, please answer questions 8-10. Otherwise, skip to question 11.
8. Who is your General Liability Carrier?
 
9. What is your policy's expiration date?
10. Are you interested in receiving a quote on the RWC Insurance Advantage?
Yes No
 

If yes, best time to reach you:

  If you ARE currently using the RWC Insurance Advantage (RIA), please answer questions 11-19.
11. Was your insurance quote provided to you in a timely manner? Yes No
  If no, please explain:
12. Was the RIA staff professional? Yes No
  If no, please explain:
13. Did the RIA staff answer all your questions? Yes No
  If no, please explain:
14. Did the RIA staff review the policy's coverages with you? Yes No
  If no, please explain:
15. Were there any differences between the coverage we provide and your current or previous insurance policy/carrier? Yes No
  If yes, please explain:
16. Was the RIA quote satisfactory? Yes No
  If no, please explain:
17. Was there anything you disliked about this process? Yes No
  If yes, please explain:
18. Which insurance company provides your Builders Risk Insurance?
 
19. When does it expire?
Warranty Express
20. Are you familiar with Warranty Express (WE), our electronic enrollment process?
Yes No
21. Are you using Warranty Express? Yes No
22. If yes, do you find WE easy to use? Yes No
  If no, please explain:
23. Do you use online ordering through WE for Marketing Materials? Yes No
24. Do you use Warranty Express to generate Outstanding Enrollment Reports?
Yes No
 
If you are unfamiliar with Warranty Express, here are some highlights:
a.
You can enroll homes and receive closing documents within a matter of minutes.
b.
Warranty Express saves you time and money.
c.
The Application for Warranty form, warranty book, individual cover page and FHA letter, if applicable, are sent to you via e-mail in a PDF format.
All you do is print them out for closing.
d.
If you pay either by credit card or online checking, you eliminate the $6.95 processing fee.
e.
Marketing materials can be ordered online through Warranty Express, even if you don’t enroll homes online.
f.
Enrollment reports can be printed online.
g.
If you would like to view the site, have the person in your company who does you enrollments send an e-mail to ruth.moore@rwcwarranty.com and request a password. When you receive the password, you’ll be able to login to the site and enroll homes, order supplies, and run reports to see your enrollment activity.
Account Executive
25. Do you know your Account Executive? Yes No
  If yes, please indicate his or her name:
26. Do you have this person's office phone number and/or voice mail extension?
Yes No
27. Does your Account Executive call or visit with you throughout the year? Yes No
28. When was the last time you saw or spoke to him or her?
 
29. Does your Account Executive speak with anyone else in your organization?
Yes No
  If yes, name of other contact:
30. Would you like your Account Executive to contact you? Yes No
31. Are your calls to your Account Executive returned promptly? Yes No
Corporate Office
32. How often do you speak to the home office staff?
 
Daily Weekly Bi-Weekly Monthly Quarterly  
1-2 times/year or less      
33. Are your discussions with our home office staff about: (check all that apply)
 
Enrollments/Warranty Documents Warranty Resolution/Claims
Membership Renewal General Inquiries
34.

Have your contacts at the home office been knowledgeable and friendly?
 Yes No
  If no, please explain:
35. Are your calls to our home office returned promptly? Yes No
Marketing Materials
36. Do you use RWC Marketing Materials (sample warranty books, brochures, lot signs, table signs)? (check items used)
  Sample Warranty Books Brochures Lot Signs Table Signs
  Other
37. Would you like a marketing brochure or any specific supplies sent to you?
Yes No
  If supplies needed, list here:
38. Do you know you can order supplies online at www.rwcwarranty.com? Yes No
39. Do you receive or have you seen our company newsletter? Yes No
40. If yes, have you read the "Builder Spotlight" section and would you be interested in being profiled? Yes No
  If yes, provide email address for Builder Profile:
41. Do you have any suggestions or comments on how we can better our service to you?
 
42. Please verify or add any missing information about your company for our files:
 
Address:
City:
ST: Zip:
Telephone:
Fax:
E-Mail Address:
Website:
President/CFO's Name:
Contact Name:
 
Thank you so much for your time. We appreciate your business.
Please don't hesitate to call your Account Executive if you have any questions in the future.
 
Copyright © 2010 Residential Warranty Company, LLC
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